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Privacy Policy

We are committed to protecting the privacy and security of any Personally Identifiable Information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.  

This privacy policy explains how www.visitnewcastle.com.au handles and protects your PII in accordance with commonly accepted privacy principles.

www.visitnewcastle.com.au  reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or sent via postal mail to: Newcastle City Council, PO Box 489, Newcastle, NSW 2300.


In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.


Newcastle City Council uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.visitnewcastle.com.au may be used to:

  • Purchase Newcastle City Council products or services

Information collected when you purchase from www.visitnewcastle.com.au  is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.

  • Respond to your questions or suggestions

We will use your address, email address and/or telephone number to contact you when you submit a request, question or suggestion.


Newcastle City Council does not disclose any information about customer bookings to anyone except in the following circumstances:

  • Accommodation suppliers

Newcastle City Council provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Newcastle Tourism offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.visitnewcastle.com.au.

  • Legal obligations

Newcastle City Council may be required by law to disclose information provided by you to www.visitnewcastle.com.au for the purposes of obtaining products or services from www.visitnewcastle.com.au. Newcastle Tourism may also disclose information against someone who poses a threat to Newcastle TCity Council's interests (such as customer fraud) or whose activities could cause harm to others.


Newcastle City Council believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:

  • Booking information

If at anytime you would like to alter the PII you provided to www.visitnewcastle.com.au in your booking, please contact us.

  • General

If at anytime you wish to enquire about any of your PII that is stored by www.visitnewcastle.com.au please contact us.


All prices listed on this website are in Australian Dollars (AUD$), please refer to the Currency Converter on the Accommodation search page for the price in your local currency.

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Full Payment is due within 72 hours of receiving written confirmation from Newcastle Tourism. Please proceed to our "Secure Payment" form to submit credit card details.


Whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc GST) administration fee in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control. Please view the operators cancellation and indemnity policy before paying for your booking.  Cash or Cheque Payments: If for some unforseen reason you must cancel a booking before or if you stay has already commenced and a refund is due, please note that you will receive payment via a cheque from Newcastle City Council.  No monies will be refunded by the Visitor Information Centre.


These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.


BookEasy™ Secure Payment Gateway is provided using SecurePay SecureBill Product. SecureBill uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your Internet browsers padlock or key icon. Encryption is the standard way of protecting your information as it is transmitted between you and SecurePay. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted codes.


Between September and October 2016, the visitnewcastle website will be using cookies, tracking pixels and related technologies to roll out an advertising campaign. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

The visitnewcastle site will be collecting, using, sharing and protecting data collected.

Please note that all collected data is anonymous.

By visiting the visitnewcastle site third parties (such as AdRoll) may place cookies on users’ browsers for targeted advertising purposes.

The types of data collected include IP addresses, cookie identifiers and website activity that are collected for targeted advertising.

This data may be used by third parties (such as AdRoll) to target advertising on other sites based on your online activity.

To opt out of receiving targeted advertising, the end user needs to activate the opt-out options in their browser, phones etc.