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New Crew Volunteer Program

Hundreds of people of all ages and from all walks of life kindly donate their time and expertise to Newcastle City Council in a range of capacities each year. Council's NEW Crew volunteer program provides an opportunity for people to engage with others in a meaningful way while playing a vital role in ensuring visitors to Newcastle have a positive and memorable experience in our beautiful city.

Council is seeking expressions of interest from individuals who would like to join our NEW Crew volunteer team and become one of our specialist visitor guides. We are looking for local volunteers who are community minded, friendly and outgoing, to promote Newcastle as a leading tourism destination at events and key visitor information hubs throughout the city. This is a unique opportunity for participants to meet new people, attend networking and social events, learn more about our city, visit interesting tourism venues, work with a great team, share their local knowledge and ensure visitors have a memorable experience in our beautiful city.

The NEW Crew volunteer initiative has been established with assistance from Training Services NSW and is being delivered in partnership with TAFE NSW, which will provide accredited training to participants.

To express your interest in becoming a NEW Crew volunteer or to find out more information, please email Council's destination marketing team at This email address is being protected from spambots. You need JavaScript enabled to view it.

Volunteering With Newcastle City Council

All NEW Crew volunteers will be enrolled in Council's Official Volunteer Program. For more information, please refer to Council's Volunteer Induction Handbook (pdf) which covers all facets of volunteering for Newcastle City Council, including our position statement on volunteering and our volunteering guidelines. Also included is a registration form that all volunteers must complete before commencing work with Council.

Everything we do with our volunteers is underpinned by our core values and principles of volunteering. Those principles are:

  • To be committed to best practice in volunteer management
  • To ensure volunteers are involved in Newcastle City Council and are included in decisions that affect them
  • To provide volunteers with clarity about their roles, our expectations and our policies
  • To ensure volunteers respect the roles of everyone in the organisation
  • For Council to recognise and celebrate the contribution of volunteers
  • To provide volunteers with training and professional development for their roles
  • To provide the opportunity to resolve disputes with respect and dignity.

Council's core values are: Cooperation, Respect, Excellence and Wellbeing (CREW).

Council acknowledges that some individuals will already have extensive experience as volunteers and therefore, they may not require further training in all, or some, of the core modules included in the TAFE training program outlined below. After having met the standard requirements of Council's volunteer program, these volunteers will be required to complete a Council run Newcastle Volunteer Visitor Information Guide module to become a Council accredited NEW Crew volunteer.

NEW Crew Roles & Responsibilities

As a NEW Crew volunteer you will be required to meet Council's essential and desirable selection criteria and commit to a minimum number of volunteer hours throughout the year. There are a limited number of volunteer positions and slots which are filled on a first come basis. Once you have registered your interest as a NEW Crew volunteer, you'll go through a friendly interview process either in person or over the phone, usually with one of our tourism staff or a volunteer coordinator.

NEW Crew volunteer roles offer flexible hours and rosters, and wherever possible we will work around your personal needs and commitments to make sure you are happy in your position and perform to the best of your ability. You'll be working as part of a team, often in conjunction with paid Council staff working at the same venue or on the same project.

We will provide ongoing support, direction and guidance and may conduct an occasional review of your general performance in the role. This is also an opportunity for us to check whether there's anything we could be doing better.

Please refer to Newcastle City Council's Volunteer Induction Handbook for further information.

NEW Crew Registration Requirements

All Council volunteers need to provide a current photo ID and address. They're also required to fill out Council's registration and induction paperwork.

All volunteers over the age of 18 are required to provide a valid Working With Children Check, issued by the NSW Government's Office of the Children's Guardian (OCG). The check is free for volunteers and can be undertaken online via the OCG website.

Once the online form is complete, the OCG requires you to take proof of identification to your nearest Service NSW service centre. There are branches in Newcastle, Wallsend, Warners Bay and Raymond Terrace. Most results are then issued within a few days.

New Crew TAFE Accredited Training


The NEW Crew TAFE accredited training program will provide the necessary skills and knowledge for volunteers to provide visitor information services for Newcastle City Council. The program includes nationally accredited units of competency from the Tourism, Travel and Hospitality Training Package.

Graduates of the program can pathway into full nationally recognised qualifications such as Certificate III in Events, Certificate III in Tourism or Certificate III in Travel. To gain TAFE accreditation and a Statement of Attainment in Visitor Information Services, volunteers will be required to complete the following modules online:

SITXWHS001 - Participate in Safe Work Practices

SITXCCS006 - Provide Service to Customers

SITXCCS002 - Provide Visitor Information

And on of the following:

SITEEVT001 - Source and Use Information on Event

or

SITTGDE006 - Develop and Maintain the General and Regional Knowledge Required by Guides