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New Crew Volunteer Program

Hundreds of people of all ages and from all walks of life kindly donate their time and expertise to Newcastle City Council in a range of capacities each year. Council's NEWCrew volunteer program provides an opportunity for people to engage with others in a meaningful way while playing a vital role in ensuring visitors to Newcastle have a positive and memorable experience in our beautiful city.

Council is seeking expressions of interest from individuals who would like to join our NEWCrew volunteer team and become one of our specialist visitor guides. We are looking for local volunteers who are community minded, friendly and outgoing, to promote Newcastle as a leading tourism destination at events and key visitor information hubs throughout the city. This is a unique opportunity for participants to meet new people, attend networking and social events, learn more about our city, visit interesting tourism venues, work with a great team, share their local knowledge and ensure visitors have a memorable experience in our beautiful city.

To express your interest in becoming a NEWCrew volunteer or to find out more information, please email Council's NewCrew team at This email address is being protected from spambots. You need JavaScript enabled to view it.

Volunteering With Newcastle City Council

All NEWCrew volunteers will be enrolled in Council's Official Volunteer Program. For more information, please refer to Council's Volunteer Induction Handbook (pdf) which covers all facets of volunteering for Newcastle City Council, including our position statement on volunteering and our volunteering guidelines. Also included is a registration form that all volunteers must complete before commencing work with Council.

Everything we do with our volunteers is underpinned by our core values and principles of volunteering. Those principles are:

  • To be committed to best practice in volunteer management
  • To ensure volunteers are involved in Newcastle City Council and are included in decisions that affect them
  • To provide volunteers with clarity about their roles, our expectations and our policies
  • To ensure volunteers respect the roles of everyone in the organisation
  • For Council to recognise and celebrate the contribution of volunteers
  • To provide volunteers with training and professional development for their roles
  • To provide the opportunity to resolve disputes with respect and dignity.

Council's core values are: Cooperation, Respect, Excellence and Wellbeing (CREW).

Council acknowledges that some individuals will already have extensive experience as volunteers and therefore, they may not require further training in all, or some, of the core modules included in the TAFE training program outlined below. After having met the standard requirements of Council's volunteer program, these volunteers will be required to complete a Council run Newcastle Volunteer Visitor Information Guide module to become a Council accredited NEW Crew volunteer.

NEWCrew Roles & Responsibilities

As a NEW Crew volunteer you will be required to meet Council's essential and desirable selection criteria and commit to a minimum number of volunteer hours throughout the year. There are a limited number of volunteer positions and slots which are filled on a first come basis. Once you have registered your interest as a NEW Crew volunteer, you'll go through a friendly interview process either in person or over the phone, usually with one of our tourism staff or a volunteer coordinator.

NEWCrew volunteer roles offer flexible hours and rosters, and wherever possible we will work around your personal needs and commitments to make sure you are happy in your position and perform to the best of your ability. You'll be working as part of a team, often in conjunction with paid Council staff working at the same venue or on the same project.

We will provide ongoing support, direction and guidance and may conduct an occasional review of your general performance in the role. This is also an opportunity for us to check whether there's anything we could be doing better.

Please refer to Newcastle City Council's Volunteer Induction Handbook for further information.

NEWCrew Registration Requirements

All Council volunteers need to provide a current photo ID and address. They're also required to fill out Council's registration and induction paperwork.

All volunteers over the age of 18 are required to provide a valid Working With Children Check, issued by the NSW Government's Office of the Children's Guardian (OCG). The check is free for volunteers and can be undertaken online via the OCG website.

Once the online form is complete, the OCG requires you to take proof of identification to your nearest Service NSW service centre. There are branches in Newcastle, Wallsend, Warners Bay and Raymond Terrace. Most results are then issued within a few days.