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New Crew Volunteer Program

Hundreds of people of all ages and from all walks of life kindly donate their time and expertise to City of Newcastle in a range of capacities each year. Council's NEWCrew volunteer program provides an opportunity for people to engage with others in a meaningful way while playing a vital role in ensuring visitors to Newcastle have a positive and memorable experience in our beautiful city.

For more information about NEWCrew please email Council's NewCrew team at This email address is being protected from spambots. You need JavaScript enabled to view it.

Volunteering With City of Newcastle

Please refer to Council's Volunteer Induction Handbook (pdf) which covers all facets of volunteering for Newcastle City Council, including our position statement on volunteering and our volunteering guidelines. Also included is a registration form that all volunteers must complete before commencing work with Council.

Everything we do with our volunteers is underpinned by our core values and principles of volunteering. Those principles are:

  • To be committed to best practice in volunteer management
  • To ensure volunteers are involved in City of Newcastle and are included in decisions that affect them
  • To provide volunteers with clarity about their roles, our expectations and our policies
  • To ensure volunteers respect the roles of everyone in the organisation
  • For Council to recognise and celebrate the contribution of volunteers
  • To provide volunteers with training and professional development for their roles
  • To provide the opportunity to resolve disputes with respect and dignity.

Council's core values are: Cooperation, Respect, Excellence and Wellbeing (CREW).

NEWCrew Roles & Responsibilities

As a NEW Crew volunteer you will be required to meet Council's essential and desirable selection criteria and commit to a minimum number of volunteer hours throughout the year. There are a limited number of volunteer positions and slots which are filled on a first come basis. 

NEWCrew volunteer roles offer flexible hours and rosters, and wherever possible we will work around your personal needs and commitments to make sure you are happy in your position and perform to the best of your ability. You'll be working as part of a team, often in conjunction with paid Council staff working at the same venue or on the same project.

We will provide ongoing support, direction and guidance and may conduct an occasional review of your general performance in the role. This is also an opportunity for us to check whether there's anything we could be doing better.

Please refer to City of Newcastle's Volunteer Induction Handbook for further information.

NEWCrew Registration Requirements

All Council volunteers need to provide a current photo ID and address. They're also required to fill out Council's registration and induction paperwork.

All volunteers over the age of 18 are required to provide a valid Working With Children Check, issued by the NSW Government's Office of the Children's Guardian (OCG). The check is free for volunteers and can be undertaken online via the OCG website.

Once the online form is complete, the OCG requires you to take proof of identification to your nearest Service NSW service centre. There are branches in Newcastle, Wallsend, Warners Bay and Raymond Terrace. Most results are then issued within a few days.